Contact Us | Onyx Peptides Customer Support & Inquiries

Welcome to the Onyx Peptides Help & Support Center. Whether you need assistance with an existing order, have technical inquiries regarding our lab-tested research compounds, or wish to explore bulk partnership opportunities, our dedicated support team is available to assist you.

We prioritize high-purity standards, fast response times, and exceptional service for the scientific and research community.

Get in Touch

Our customer service representatives and compliance managers are available Monday through Friday, 8:00 AM – 6:00 PM (EST). Inquiries submitted outside business hours will be addressed on the following business day in the order received.

Contact Information

Send Us a Direct Message

Use our secure online inquiry form below to route your request directly to the appropriate department. Providing your order number and precise details will help us resolve your request as quickly as possible.

General & Technical Inquiry Form

[ Full Name *                          ]
[ Email Address *                       ]
[ Phone Number                          ]
[ Order Number (If Applicable)          ]

[ Department Selection *                ]
  ( ) Customer Support & Order Status
  ( ) Quality Assurance & HPLC Documentation
  ( ) Wholesale & Institutional Accounts
  ( ) General Inquiries

[ Subject *                             ]
[ Your Message / Inquiry Details *      ]

[ Submit Message ]

Frequently Asked Questions (FAQ)

Before reaching out, check our top support inquiries below to find immediate answers to common questions.

1. What is the status of my order?

Once your payment is processed, you will receive an order confirmation email containing your tracking number. Standard shipping orders are dispatched within 24–48 hours. If you have not received tracking information after 48 hours, please reach out via support@onyxpeptides.com with your order confirmation number.

2. How do I request a Certificate of Analysis (CoA)?

Every batch of synthesized peptides at Onyx Peptides undergoes rigorous third-party testing, including High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS) analysis. CoAs are available directly on each product page or can be requested by emailing our Quality Assurance team with your product lot/batch number.

3. What are your payment methods?

We accept major credit cards, bank transfers, and select cryptocurrency payments. All transactions are encrypted via SSL to ensure secure checkout.

4. What is your return and refund policy?

Due to the sensitivity and strict quality control standards required for scientific research compounds, opened or tampered items cannot be returned. If your order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery for a replacement or full credit.

Featured Research Products & Catalog Highlights

Onyx Peptides supplies high-purity, lyophilized peptides formulated specifically for laboratory research and development. Browse our primary categories below:

Popular Peptide Categories

• Tissue Repair & Recovery Synthetics: Advanced sequences engineered for research in biological cellular repair, matrix remodeling, and angiogenesis studies.

• Metabolic & Growth Hormone Secretagogues: Highly purified analogs designed to study metabolic pathways, growth hormone releasing mechanisms, and body composition regulation in controlled settings.

• Nootropic & Cognitive Peptides: Formulations designed for neurological research, focused on synaptic plasticity, neuroprotection, and cellular longevity.

• Cosmeceutical & Skin Peptides: Specialized peptides targeting collagen synthesis, extracellular matrix support, and cellular elasticity research.

Current Exclusive Offers & Promotional Discounts

Take advantage of our current sitewide promotions, tiered discount programs, and volume pricing designed to support ongoing laboratory studies.

Active Promotions

Tiered Bulk & Institutional Purchasing

We provide custom quotes for universities, research institutes, and commercial laboratories requiring large-scale batch synthesis.

• Tier 1 ($1,000 – $2,499): 15% discount + Priority Shipping

• Tier 2 ($2,500 – $4,999): 25% discount + Dedicated Account Manager

• Tier 3 ($5,000+): Custom quote pricing, batch reservation, and custom purity options (up to 99%+ purity verification)

To request a formal wholesale catalog or place an institutional purchase order, submit a request via our inquiry form above with the department set to Wholesale & Institutional Accounts.

Shipping & Storage Guidelines

Order Dispatch & Express Delivery

• Standard Express Shipping: Delivered within 2–4 business days across the continental US.

• Overnight Delivery: Available for orders placed before 12:00 PM EST (Monday through Thursday).

• International Shipping: Sent via tracked express shipping; delivery times vary between 5–10 business days depending on customs processing.

Storage & Handling Recommendations

All products shipped by Onyx Peptides are delivered in lyophilized (freeze-dried) powder form to ensure optimal stability during transit. Upon arrival, products should be stored according to the specific storage instructions printed on the vial label (typically at -20°C for long-term stability).

Research Compliance & Disclaimer

Research Use Only (RUO) Notice: All compounds provided by Onyx Peptides are intended strictly for laboratory research, analytical testing, and scientific study. They are not intended for human consumption, clinical application, veterinary use, diagnostic procedures, or therapeutic uses. Buyers must be qualified researchers or affiliated with an accredited institution, university, or research facility. By purchasing from Onyx Peptides, you agree to comply with all federal, state, and local regulatory guidelines governing research chemicals.